Terms & Conditions
Pricing: The prices prevailing at the time of the shipment will apply on all orders. Prices are subject to change on 30 days notice. Possession of catalogs, product sheets and price lists do not constitute an offer. TKO reserves the right to reject any order.
Minimum Orders: TKO will not accept verbal orders. All orders accepted by TKO must be in writing to constitute a purchase. All orders received must be in TKO standard case pack quantities. The guideline for minimum order quantities differs for each product category.
Availability: Production lead time ranges from 45 to 75 days. Most items are available to ship within this time frame after receipt of a written purchase order. Some items, however, may have lead times longer than stated. Please contact your sales representative at the time of order to determine the expected lead time.
Payment Terms: At the time the order is confirmed by TKO, a 50% deposit is required. Production will not start until the deposit is received. The remaining 50% is due upon delivery of the order to the forwarder. TKO does not accept Letters of Credit. TKO will accept Cash, Cashier Check, Visa, MasterCard and American Express. On all credit card payments TKO will charge an additional 5% to cover the cost of the discount rate. A 25% charge will apply on orders that are cancelled after the start of production.
Shipping Terms: All orders are shipped from TKO facilities, FOB China, FOB India, FOB Cornwall, ON, and FOB Houston, TX. Customers should note on all purchase orders the contact information of their preferred freight forwarder. If the order is less than a full container shipment, additional freight charges may be applied to cover the cost of moving the order to a consolidation point.
Shortages/Damages: Each shipment is carefully counted and inspected before leaving our warehouse. Please inspect each shipment on receipt of merchandise, noting any discrepancy. Discrepancies or damages, which occur in transit, are the carrier’s responsibility and a claim should be filed immediately with the carrier. Claims for shortages must be filed with TKO within 7 days from the date of receipt of the order.